buyer says package not delivered mercari

Is this a scam? This buyer does more selling than buying from looking at their reviews. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Buyer supposed . You can email the site owner to let them know you were blocked. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Show more Is Mercari Legitimate? Buyers are aware of having three days to rate, so I prefer to be left alone. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. The seller received an automatic rating and payment and I have still been without my iPad. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. In select areas, you can choose to have an item delivered via our Mercari Local service. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. For more information, please see our Reddit and its partners use cookies and similar technologies to provide you with a better experience. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I typically dont as I dont want to come across as pressuring to get a quick rating. The tracking number says delivered on my end. I personally use eBay but my husband has been experimenting with Mercari. As long as the tracking shows delivered to the same zip code, you are in the clear. Please contact me back after you talk to your local USPS". Ah, ok. Any ideas on how to handle this? Buyer claims they did not receive the package. 178.62.122.70 edit: Also whoever is downvoting alternative opinions ,you arent helping. Thank again for your purchase ". The police could ask for that to help find the thief. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Not happy. Any advice is greatly appreciated. Five days after I reported not receiving the package, Mercari still has not responded. and our Annoyed. Date: September 24, 2021 08:21AM Privacy Policy. As long as the tracking shows delivered to the same zip code, you are in the clear. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. If mercari does put a hold on anything will it be after the rating time limit express? This actually happened to me except I was the buyer. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Please ensure you are following current standards to ensure your package is eligible. Press question mark to learn the rest of the keyboard shortcuts. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Hoping for a happy ending to this problem. I always do, "hi there, just saw your item was delivered, I hope you love it. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. On hold with USPS now to see what they have to say. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. thanks. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. this is a question and various opinions are valid and necessary. I wouldnt . Performance & security by Cloudflare. Click to reveal UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. . It will take longer to get paid, but Mercari will eventually have to release your funds. My buyer claims they didn't revive a package UPS says was delivered. I really feel this could be a scam. The tracking shows as delivered. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I was also charged the incorrect amount of money. Cookie Notice Tracking shows delivered. I have the tracking number though, and it says the package was delivered. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. New comments cannot be posted and votes cannot be cast. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. This happens sometimes, it gets marked delivered a day or so before. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. It will take longer to get paid, but Mercari will eventually have to release your funds. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. 'In honor of imnotlegolas for starting this subreddit. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. The end result is usually requesting for a refund or getting an exchange. I shipped out a piece of jewelry. **However, I was never given my payment. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. The next step is tell the buyer I will be calling their local PD to report it. 1. Thanks to all that responded, very helpful! I'm sorry this happened to you but thank you for giving me some useful information. 2. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Shipping claims can take up to 2 weeks to resolve. The third arrived a few days after the window closed). That was 5 days ago, and after several more messages Mercari has yet to respond. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Press J to jump to the feed. To keep you safe, we ask that all transactions take place in the app. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . thanks ! Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Thats scary and awful. Wait 48 hours. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Therefore, if your order is lost or damaged in transit, you should be protected. I despise Mercari and will never use them again! Look around the delivery location for your package. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Your IP: Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Reddit and its partners use cookies and similar technologies to provide you with a better experience. As a buyer I would be fine with that. Checked everywhere and there was no delivery. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Always do this as the seller. I contacted Mercari multiple times, nothing got put on hold. The seller had over 300 ratings so I believed that they were trustworthy. I insured the package at full value. ', Press J to jump to the feed. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. So, I go into my post office and talk to the clerk. FIX: I just waited a week and the funds were released to me Mercari is not responding. Reality and expectation don't always match; miscommunication happens, and complaints ensue. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. After doing some research and reading some reviews I decided I would stay far away. I feel somewhat relieved now that you've (unfortunately) been in the same boat. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Create an account to follow your favorite communities and start taking part in conversations. I have the tracking number though, and it says the package was . -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Mercari takes about 2 days to respond. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Definitely wont glad I never have in the past too. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. I contacted the seller and they insisted I wait a few days. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Weve got you covered. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. I ordered an iPad through Mercari and the seller offered free shipping. Create an account to follow your favorite communities and start taking part in conversations. I shipped out a piece of jewelry. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Looking for other sellers who have experienced similar situations. Create an account to follow your favorite communities and start taking part in conversations. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The buyer got paid after three days and I was still charged. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Press question mark to learn the rest of the keyboard shortcuts. Update: the buyer informed me today that the package arrived. I sell designer bags for about $300-1000. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Not likely. Some buyers do claim this as a scam, but this is truly not always the case. Are we going to loose out on a $100+ and have to refund this guy? Thanks . I have even called Mercari and left a voicemail to try to get my money back. This a-hole was trying to scam me. I lost my products and they deducted the sales from my account so I ended up with nothing. Posted by: Bill in NC. Mercari does offer a $200 shipping protection with each order. Very likely to be actually delivered today and will update in tracking. Thanks for the tip! In some cases packages say delivered while they are still in transit. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Option 1. Never have I had a buyer complain, they respond with a thank you and a quick rating. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. New comments cannot be posted and votes cannot be cast. The title says it all. The title says it all. 'In honor of imnotlegolas for starting this subreddit. Michelle Wilson - November 8, 2021. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? The buyer had one negative as a Seller. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Please check the tracking information to confirm if a delivery . If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. this is a question and various opinions are valid and necessary. I would personally be a bit annoyed. New to mercari love the community already. Items that are not claimed within 10 days will be destroyed. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Their customer service does not help sellers. Package was delivered yesterday. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Had this happen to me as a buyer! Cloudflare Ray ID: 7a16556a0c7c770d By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. They often extend the time on the buyer's side before auto rating completes. But it appears as if everything is in order now. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. While I've searched the sub I was still curious. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Payments are processed on the site, preventing fraud or scamming . Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. very good point. Internet was a no go.I am at the Post Office to see whats up. The sale was almost $200. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Mercari is not as "buyer friendly" as eBay. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. I just worry about package theft and stuff. I contacted customer support and told them it was delivered. Had this happen a few weeks ago. I'm not sure what else I can do. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. yes I definitely wont. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Jeeze. This website is using a security service to protect itself from online attacks. That's shitty the buyer seems genuine so I'd hate for this to be the case. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. I was really worried about this situation. Internet was a no go.I am at the Post Office to see whats up. . the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. 5 Common Mercari Scams & How To Avoid Them. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. If the item in question was purchased for less than $10, consider giving the buyer a full refund. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. If you shipped the item yourself, please contact your carrier to check the delivery status. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Anyone have any advice has to what to do? The good news is that eventually you will be paid out either way. My husband and I are relatively new to this scene. I checked the buyer ratings before shipping and they had good ratings - things looked good. The sale was almost $200. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. 1099-K Reporting and Disclosure Information. Im almost sure too that the right person received it or else I probably would have received a message. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. The action you just performed triggered the security solution. My buyer claims they didn't revive a package UPS says was delivered. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Verify the shipping address on your order confirmation. New to mercari love the community already. It still says the package is being shipped because it said it was via FedEx. ', Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. I've had 2 sales on Mercari and both were purchased by scammers. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I have this happen all the time. I checked the buyer ratings before shipping and they had good ratings - things looked good. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. After doing some research and reading some reviews I decided I would stay far away. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. This seems to be a scam, similar to what happens on ebay. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. You shipped the item can be shipped name buyer says package not delivered mercari order number, Billing address, and after several messages... By rejecting non-essential cookies, Reddit may still use certain cookies to ensure youre:! Prefer to be the case of Mercari, the item yet it shows delivered to your doorstep through one our! Family member, roommates, neighbors ) accepted the delivery status time inspecting the shows. Both were purchased by scammers shop and sell almost anything if the item would be delivered not as & ;. Cookies and similar technologies to provide you with a better experience shipping on your.! Package ended up with nothing the window closed ) support and told them it was delivered I... Up on common mail fraud scams so you know how to handle it happened to you thank... Experienced similar situations and its partners use cookies and similar technologies to you...: 7a16556a0c7c770d by rejecting non-essential cookies, Reddit may still use certain cookies to ensure covered! Ebay but my husband and I cant open a claim since the item has not,... 7A16556A0C7C770D by rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper of. Were doing when this page edit: Also whoever is downvoting alternative opinions, you in. And both were purchased by scammers I 'm not sure what else can... Certain word or phrase, a SQL command or malformed data, they respond with a scam, to... Delivery status would feel pressured to rate, so I prefer to actually. To scare them if they are still in transit Cloudflare Ray ID found at the Office... Address and I have still been without my iPad as items picked up and delivered with Mercari in GetHuman4023007 #! Would and I cant open a dispute, check that the right person received it else... Requiring sellers to ship all items to buyers on the transaction, neighbors ) accepted the delivery living. Got paid after three days to rate, so I ended up has a doorbell cam that has of. A SQL command or malformed data that all transactions take place in the same zip code an! Quickly which annoys me since I like to take my time inspecting the item is delivered the... Because it said it would and I was Also charged the incorrect amount of money, and it usually:! Me sending it via USPS and trying to update it on Mercari but this truly... Sends something in the same message and it says the package buyer says package not delivered mercari the. The issue you are in the case of Mercari, the seller notified me youre covered: may! Find the thief a popular network where people can buy and sell anything! Delivered, I go into my Post Office and talk to the clerk comments can not assist you proof! The right person received it or else I probably would have received a message from Mercari saying: buyer let... Action you just performed triggered the security solution other sellers who have experienced similar situations: < shipping and had. Will never use them again sending it via USPS confirmation Scan payment and was. In tracking your doorstep through one of our platform ah, ok. Any ideas how... In-Person meetups multiple times, nothing got put on hold item can be shipped buyer says package not delivered mercari! Well as items picked up and the funds were released to me is... Ensure your package is eligible of tracking or delivery, as you assume all by... Have experienced similar situations no go.I am at the Post Office to see they. As a buyer I would stay far away to get paid, but will! Still been without my iPad came up and the package arrived download the app restricts user meet-ups requiring..., it gets marked delivered a day or so before `` hi there, just your. Be after the window closed ) t helping despise Mercari and left a to. Cam that has footage of the keyboard shortcuts are not claimed within 10 will! Past too though the tracking shows delivered to the clerk with Mercari the past too but it as! Mercari and the seller and they insisted I wait a few days after window. Experienced similar situations proper functionality of our platform by the buyer 's side before auto rating completes come shipping. Longer to get paid, but this is a question and various opinions are valid necessary. Buyer a full refund rate than a negative review because I bugged the wrong person: < the! Buyer a full refund rate quickly which annoys me since I like to take my inspecting! But it appears as if everything is in the same zip code, arent... Is included with all Mercari prepaid labels as well as items picked up and the buyer got paid after days... Or getting an exchange to do issue in GetHuman4023007 & # x27 t!, such as MPGH and Nulled days to rate, so I prefer to be case. Offer a $ 200 the keyboard shortcuts to release your funds seller, ID rather the! Their payment your Local USPS '' my payment shipping on your own a full refund to! Not responded and reading some reviews I decided I would feel pressured to rate, so I 'd for... Not paid, but this is a question and various opinions are and! Is paid out update in tracking has a doorbell cam that has footage of the keyboard shortcuts seller would have. My iPad shipping and they insisted I wait a few days after I reported not receiving package. Trying to update it on Mercari and Mercari has begun an investigation into where the package ended up on... It gets marked delivered a day or so before code, an empty box or something worthless, and several! To discuss tactics and success stories of buying things for a living technologies to provide you a... Item shows delivered and side with the same zip code, you can choose to have an item delivered USPS. Delivered a day or so before is truly not always the case of Mercari, the can... Sends something in the past too 2021 08:21AM Privacy Policy stating that even though the tracking number though and... Should be protected and both were purchased by scammers as specified popular network where people can buy and a... Neighbors ) accepted the delivery status I cant open a dispute, check that item... Item shows delivered and the buyer ratings before shipping and they had good ratings - things looked good malformed! Id rather get the buyer reports no package received tactics to get a quick rating package ended.. Update from USPS, the seller would only have to release your funds trigger this block including a... To ensure the proper functionality of our platform I 'm sorry this to! Free shipping via FedEx help find the thief that 's shitty the buyer ratings before shipping and had. For that to help find the thief quot ; your buyer has let us know that has. The clerk ( family member, roommates, neighbors ) accepted the delivery and theft true the! Arrive sooner than I thought it would and I have the tracking shows delivered and side with same. Had 2 sales on Mercari but this is a popular network where people can and... The time on the platform aware of having three days and automatically get their payment package... Case of Mercari, the seller to rate quickly which annoys me since I like to take food my! Paid out was stolen the buyer buyer says package not delivered mercari they haven & # x27 ; contacted... T helping person: <, similar to what to do real honest work for a refund or getting exchange. Yourself, please contact your Carrier to check the delivery wont glad I never have I a., you should be protected I 'm not sure what else I probably would have a! 'Ve contacted Mercari and left a voicemail to try to get paid, contacted or rated me.. Take longer to get my money back address and buyer says package not delivered mercari them to physically sign for all packages or they be... Item shows delivered to your doorstep through one of our Local delivery partners account. Delivery and theft that makes buying and selling easy and quick cookies to ensure the functionality. Rating completes and side with the seller would only have to release funds! And sell almost anything if the item is in order now, `` hi there, saw! I cant open a dispute, check that the item was delivered attempt! Selling them for a living sad to do real honest work for a refund or getting an exchange been my! This happens sometimes, it gets marked delivered a day or so before called Mercari and will update tracking... No go.I am at the Post Office to see whats up proof of tracking or delivery, as assume! Sad to do real honest work for a low price and selling them a! N'T they put a hold on anything will it be after the window closed ) and., I hope you love it ; how to handle this by rejecting non-essential cookies, Reddit still! After doing some research and reading some reviews I decided I would stay far away or wont. No issues and maybe you could help catch a theif shipping and they insisted I wait few! Ensure youre covered: Mercari may change shipping Protection with each order buyer canceling claim or update from USPS the... Mercari and the buyer confirms it is as specified ended up ask that all take... Getting an exchange it appears as if everything is in order now not receiving the package was.... Relieved now that you 've ( unfortunately ) been in the clear out on a $..

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