servicenow set variable based on another variable

Do group types have values different than the labels? Not sure when our customer will be upgrading so we are looking for a Berlin solution. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. Take note, we have other items with list collectors set to write = admin and the default list works and you can move items from the left to the right. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. setCollectorFilter(); function setCollectorFilter(){ The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. if(typeof(window[collectorName + g_filter]) == undefined){ Is the Dragonborn's Breath Weapon from Fizban's Treasury of Dragons an attack? I copies your text, even named my variable configuration_items. Prototype allows you to select multiple elements with the same ID and put them in an array so you could target the second list collector on the page like this. I simply get the sys_id of the list_collector itself, and use that as the filter. Click new and specify the table you want to override, in your case the Incident. The filter is set but returns no groups. Install theATFscoped application (to give you a form with a MRVS and other variables). Hi Mark, On change of the main form's variable, set the preference. Hey April. is not called correctly. Thanks for the contribution! My script is getting stuck in checking the time out and it goes on a loop. Please note that it is possible to hide the filter portion of a list collector variable completely. No particular reason. Anyways, the scripts run great in Firefox; in IE, only the last list collector on the page will run the filter. Also, I have been trying to get a majority of our list collectors to pull data from one table as opposed to using separate tables . The fact is, almost every single ServiceNow customer who has done a service catalog implementation and used a list collector variable uses a script like this. This is a great idea. The odd thing is that it is only impacting several of our forms, not all of them that use this client script. With no further ado here's how to test and set this up if you want to see it in action. Is there is any document available for this? While we will be using the Advanced type of Reference Qualifier in Today a former colleague of mine asked me, "How do you get a value from the main form variable onto the MRVS field?". The post Certified Diversity Recruiters appeared first on Crossfuze. Do any one has idea where I am doing wrong. That sounds like the typical response from an inexperienced support person who doesnt understand how customers actually use the system :). The above approach wont work consistently because the acRequest function is called before the callback to setQueryAsync. ERROR at line 9: Expected an assignment or function call and instead saw an expression. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Linux is a registered trademark of Linus Torvalds. I have gone through it and was able to make it work. I can't for the life of me get this second variable (serial number) to work properly. If you have any consultation requests, or would just like to chat - please feel free to reach out to [email protected]. It should work. Ideas? //Redisplay the list collector variable I want to hide the filter on one of the variables, but not the other two. To fully enjoy this site, please enable your JavaScript. Found the issue There is a list collector variable on the form that should only display values based on the auto populated variable. Software I wanted to help, so I talked through the options available that I have not tested. And you could potentially set up ACLs to hide the data you dont want to be seen too. Thank you. filter.queryProcessed = true; These types of questions are probably better suited to the ServiceNow community site. We also use a SN-written function to apply this after the page has finished loading, which prevents having to do the whole timeout process checking if the object exists. I tried to use the code mentioned on top, but it does not remove the existing values. The variable set is called "Parse sysparm_variables URI param". You can recursively call setMyFilter on a set interval, checking if the g_filter property of the list collector has been defined. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Please keep us up-to-date on any modifications or improvements you make. (The newValue comes from another variable from the same item when the user selects it from a drop down value). At what point of what we watch as the MCU movies the branching started? S. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. You will find two different solutions to this requirement depending on your situation. DATA LIST / var1 1-1 var2 3-3. //var collectorName = df_uat_tcycle_servers; You could then set a sys_idIN filter on your list collector. Find centralized, trusted content and collaborate around the technologies you use most. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. Please give the new code a try and let me know how it goes. You should also look at your browser error console to see if there are any error messages. window[collectorName + g_filter].setQuery(filterString); / servicenow catalog variable types. Does Cast a Spell make you a spellcaster? Is there is any default setting where I can configure to get Display Value. //Test if the g_filter property is defined on our list collector. f youve worked with the Service-now.com service catalog much, youve probably realized that there are some differences between the service catalog interface and the traditional forms that are used throughout the rest of the tool. Group types are actually individual records stored on the group record in a list field. Is there a way to sort the filtered list? It works with Admin user, but when I impersonate with the non-admin user, it clears out the list. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. I think thats probably your problem. This also works for Service Portal! Basically forms remains same only difference that based on the request type I should . Connect and share knowledge within a single location that is structured and easy to search. This table doesnt inherit any table. CASE i_vnam. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. It would depend entirely on when a built-in asynchronous call finished compared to when our filter was applied. Sign-up to get the latest news and update information from ServiceNow Guru! Is lock-free synchronization always superior to synchronization using locks? Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. Lets create a new one. Getlio Vargas, 1219 Feira de Santana - BA special peculiarities in passport examples . A problem arose when the selection of a particular option pre-populated the form with a variety of values from another third-party recruitment system. All validation of examples was done using . 1. The code works perfectly as an onLoad script but as an onChange script it only seems to work correctly in Firefox, not in Chrome. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. Keep it up. //var el = $('container_' + g_form.getControl(collectorName).id).select('div.row')[0].hide(); //Apply a default filter to the list collector variable, //Hide the list collector until we've set the filter. To work around this issue, you need to tell your onLoad script to wait before setting the filter. You can add this in your reference qual, Here requested_for is the variable that stores requester name, For your case, you could add the query as. After that I have another variable (read-only) that, based on the asset chosen, should populate with the serial number for the asset. fil.rows[1].style.display = none; I am not getting display value rather I am getting sys_id for all records in table. There isnt currently a way to sort the results of a list collector. If we then impersonate a user with an itil role the filter starts working as expected. ServiceNow offers a handy little feature on forms that use choice lists. To learn more, see our tips on writing great answers. }. Connect and share knowledge within a single location that is structured and easy to search. Heres a community post that lists an example that might move you a bit further along. Thank you so much for publishing this script. This will install the necessary code and a variable set to add to any catalog item that you . sandy. Ive also re-written the code so that you only have to type in the list collector variable name one time per script. I have tried the same code in on change function on a variable. The direct access of the filter is not documented or supported and should not be used in this way. thank you, Great script. Thats probably something you should ask on the forums since its a different topic than what I address in this article. Can you send me a copy of your script then Ill check the possible cause of your issue. Please advice. The global object g_form is used to access GlideForm methods. technical specialist salary lucid motors watch_listacRequest(); I create a request for Server-StorageBox and once the request is fullfilled it will create a relationship in a table. I had to make 2 different script inludes to cater each. In this example, only if it . I dont know of any way to make client scripts run in a different user context, but I think it should still work. PTIJ Should we be afraid of Artificial Intelligence? Update the "Question" variable's default value to this script; Now we can't set a preference in a client script, but we need to. Is there something wrong with security to table? window[collectorName + g_filter].reset(); Populate as many categories as you would like in here. Did you ever find a solution to this? The functions necessary to set the filter are created on the fly as the list collector variable is rendered. Ive tried ^ORDERBYfield_name in the filterString, but it doesnt seem to work. when i execute the script file, my first variable gets loaded, while the second doesn't: it's because after loading the first variable host, it doesn't remember its value to use for setting the second variable index. For more information, please see our servicenow catalog variable types (75) 3625-3013 [email protected] LOJA 2 Av. Once you have this entered click Submit. Any ideas on how to still hide the filter? I kind of think this code was working even in Helsinki, but before we ran some updates. A is of type string. Privacy Policy. This uses user preferences to solve this issue. Oh well :). GlideForm methods are only used on the client. Unfortunately not good news from SN. Making statements based on opinion; back them up with references or personal experience. The post Certified Diversity Recruiters appeared first on Crossfuze. setTimeout(function(){ The script below incorporates this check and also works for Service Portal! The first list collector will pull in values; it is the 2nd list collector that pulls in all values w/out the filter applied. event was not geting recognized inside firefox. Ive got it working in the Catalog Request form, but have not been able to get it working in the Request/Task variable forms. You may like to know that you can add no_filter in the attribute field on the list collector to hide the filters now. The article above has been updated to reflect these changes. eval(ctrl + g_filter.setQuery( + filter + )); This can be accomplished by adding the no_filter attribute to the Attributes field on the variable form. My use-case is that I have a script using sys_history_line records to get an array of all assignment groups to which a given task has ever been assigned. Im not sure. We are on Berlin and we have a requirement to make the variables read only and we addressed that almost a year ago on all our catalog items by marking each of the variables write = admin (also found that tidbit on your site ). //Test if the g_filter property is defined on our list collector. One of these differences is the List collector variable. I've updated the article. See the following sections for more details on each variable type. Hi Mark, Sorry for the late reply. Older builds didnt allow you to uniquely identify list collectors by variable name. Thanks Mark. between configuration_items and g_filter.setQuery(answer); No space is necessary. There is a variable attribute now called no_filter that you can enter on the variable definition itself that performs that function now. While this isnt something that causes any real problems in practice, it could cause performance issues if used to the extreme. Youre on the right track. None the less, from the looks of discussions on Community others may be interested in a work around for the DOM restrictions. g_form.setDisplay(collectorName, false); Cookie Notice To learn more, see our tips on writing great answers. getControl('caller_id'); toggleHelp ( myVar. You can find it here: https://community.servicenow.com/community/develop/blog/2016/09/02/filter-list-collector-with-list-collector, Hi, we have used the below code in our Eureka version and it worked perfectly fine. http://community.service-now.com/blog/slightlyloo. var myVar = g_form. In this particular use case, I would think we wouldnt need the entire page (including images) to load. Per: http://www.prototypejs.org/api/document/observe : If you used window.onload before you might want to switch to dom:loaded because it will fire immediately after the HTML document is fully loaded, but before images on the page are fully loaded. Get used to your client scripts being broken in Service Portal. But this is some time not working correctly, once you select values and click on lock it convert value values into sys_id ( and that too not full sys_id). If you are working on an older build, then you might try omitting configuration_items everywhere in the script and see if that works for you. Its kind of a cool idea because then it means I dont have to hard code the filter string in the script. return; All works for me, but the filter does not run. While upgrading I noticed that this client script does not work in the Service Portal. Should I include the MIT licence of a library which I use from a CDN? A while agoI wrote aboutusing Dependent variables in a Multi Row Variable Set (MRVS). But Im still getting the following errors: Ive been using this solution for a while now and it works great. Note: If you are trying to filter your list collector in an onLoad script, you have to modify the script so that it waits for the list collector to be rendered before it sets the filter. We setup a few list collector filters as outlined in this post and everything seemed to work fine until we impersonated a non SN Admin or ITIL user and then it does not work. the query works fine, but once the user clicks Add filter button and adds the desired filter and clicks upon the Run filter button, The filter does not works upon the filter entered by the User ? Just make sure you set the UI type field on the client script form to Both. I used this script and it worked for me. Unfortunately I think youre stuck with what you see in that filter. I have checked the ACLs on list collector table, and the non-admin user is having access to that table. From what Im reading on the community its because DOM manipulation has been disabled. Advanced Reference Qualifier Using a Script Include, //return everything if the assigned_to value is empty, //sys_user_grmember has the user to group relationship, //build a comma separated string of groups if there is more than one, // return Groups where assigned to is in those groups we use IN for lists, // First real function that will get the Advanced Qualifier, // includes is used to get the Value from the variables pool from variable, //gs.addInfoMessage("includes value =["+includes+"]"); //used for debugging, // Check if Current.filterValueField isn't "undefined", // This is the case if we are using this function from a Service Catalog Item, // In case the value is undefined we'll search for a variable, // This way this is usable on Service Catalog Item, // GlRec will be used as the gliderecord on the table, // Set Query to initiate against the target Table, // Uses filterField to set against which field to query, // Uses includes to use as Value to query against, // Loop through recordset an get the sys_id(s), //Create function to use a reference qualifier on the assignment group field on the Incident form to evaluate the value of the checkbox field on the CI and if the box is checked, the Assignment Group will NOT auto-populate on the incident form but rather provide the parent and child assignment groups to select from. fil.rows[1].style.display = none; great tip, and proving very useful! getControl actually isnt available there. df_uat_tcycle_serversacRequest(null); But it is working while loading the form, but after entering value in the variable the list is showing all the results.. function onLoad() { Secondly they want to be able to add more filter as per there requirement. Centering layers in OpenLayers v4 after layer loading. So Im returning to this thread a little over a year later trying to find the answer to how to do this asynchronously only to find my own answer here showing how to do it in a way that isnt actually work for me (at least anymore, maybe it was at the time?). Hardware Youve most likely got some other script error that is causing a conflict or issue with this one. Unix & Linux Stack Exchange is a question and answer site for users of Linux, FreeBSD and other Un*x-like operating systems. The form loads and you see the values in the filter, but there are no results. Ive found this method works pretty well for onLoad modification of the list collector. var filterString = u_tomcat_group=799d6e58206705486fc1cca07d6f3232; //Find the filter elements Hi I have a problem: I call a Script Include in the assignmnent_group field of the incidents but unfortunately I found the same call also in the assignmnent_group of Changes and Problems. In this case, I'm using a Script Include named 'u . Also what variable I shoulw use at the form leve? fil.rows[0].style.display = none; this is the code i am using.. it works fine in IE and Chrome as well, but filtering action does not happen in firefox. , trusted content and collaborate around the technologies you use most aboutusing Dependent variables in a work around this,. To setQueryAsync MRVS ) form leve / servicenow catalog variable types the filters now script is getting in! Some updates been defined variable name through it and was able to get the news... The article above has been defined need to tell your onLoad script to wait before setting filter! Be a challenge to deal with on standard forms when they are displayed in a set! Use case, I & # x27 ; u that it is the 2nd list collector has been defined ^ORDERBYfield_name... Sort the filtered list a cool idea because then it means I dont have to type the... Possible cause of your script then Ill check the possible cause of your.! All records in table making statements based on the list collector the filtered list connect and knowledge. Is there is a Lookup Select Box and the non-admin user, it could cause issues. And it goes on a variable set to add to any catalog item you! I tried to use the system: ) ; m using a script include named & # x27 caller_id... Is defined on our list collector variable completely script include named & x27... Challenge to deal with on standard forms when they are displayed in work! The same code in on change of the list collector variable completely the issue there is a Lookup Select.. The MCU movies the branching started can you send me a copy of your.... Window [ collectorName + g_filter ].setQuery ( filterString ) ; no space is necessary that that. To get display value below incorporates this check and also works for me, but not the other two in... In this article ; toggleHelp ( myVar servicenow set variable based on another variable variable there isnt currently a way make... Update information from servicenow Guru in table MIT licence of a particular option pre-populated the loads. Answer site for users of Linux, FreeBSD and other variables ) the g_filter property is defined on our collector! When the user selects it from a drop down value ) categorize their own tickets, else ITIL. All works for me, but it does not work in the Service Portal you bit! Work consistently because the acRequest function is called before the callback to setQueryAsync Service! The above approach wont work consistently because the acRequest function is called & quot ; post Diversity, Inclusion &... S variable, set the UI type field on the request type I should inexperienced support person who doesnt how... To search named & # x27 ; s variable, set the preference I... From servicenow Guru script form to Both need the entire page ( including images ) to work properly 's... Mit licence of a list collector variable I shoulw use at the form and. Many categories as you would like in here the following errors: ive using. Point of what we watch as the list collector table, and use that as the filter community. Script and it worked for me, but it does not remove the existing values ( ) ; Notice... And collaborate around the technologies you use most because DOM manipulation has been disabled collector! Less, from the same code in on change of the list collector table, and proving very useful ). Having access to that table issues if used to the extreme choice lists a while and... Look at your browser error console to see if there are no results in that filter variable! A bit further along use most deal with on standard forms when they are displayed in a work around the. Being broken in Service Portal checked the ACLs on list collector on the auto populated variable latest news update. Need to tell your onLoad script servicenow set variable based on another variable wait before setting the filter portion a... In that filter within a single location that is structured and easy to search a with! Post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze dont know any... To get display value the post Certified Diversity Recruiters appeared first on Crossfuze set interval checking! Of discussions on community others may be interested in a different topic than what I in! Same code in on change of the list_collector itself, and use that as the filter applied the Request/Task forms... Setmyfilter on a set interval, checking if the g_filter property of the list variable... A copy of your script then Ill check the possible cause of your then! You send me a copy of your script servicenow set variable based on another variable Ill check the possible cause of your script Ill. Code mentioned on top, but the filter on one of the list collector BA special peculiarities in passport.. Entirely on when a built-in asynchronous call finished compared to when our filter was applied sysparm_variables. A list collector variable is rendered see it in action interested in a work around this,! You see the following sections for more information, please see our on! Inclusion, & Belonging Training appeared first on Crossfuze great tip, and use that as the list that. Within a single location that is structured and easy to search to sort the results of a list.! Wouldnt need the entire page ( including images ) to load idea because then it means I dont have type! Set interval, checking if the g_filter property of the list_collector itself, and use as... I have not been able to get the sys_id of the list collector variable want! The forums since its a different user context, but before we ran some.... Uniquely identify list collectors by variable name writing great answers a community post that lists example. A while agoI wrote aboutusing Dependent variables in a variable attribute now called no_filter that you DOM has! I tried to use the code so that you only have to in!.Reset ( ) { the script include the MIT licence of a list collector that pulls in all values the... Dependent variables in a variable editor these types of questions are probably better suited to the community! Copies your text, even named my variable configuration_items m using a script include &! Just make sure you set the preference information from servicenow Guru always superior to synchronization using locks library I... Of any way to sort the filtered list recruitment system have any consultation requests, or would just like know..Setquery ( filterString ) ; Cookie Notice to learn more, see our servicenow catalog variable types if! Only display values based on the auto populated variable used to your client being! Cool idea because then it means I dont have to type in the attribute field the. Type I should up if you have any consultation requests, or would just like to know you! Deal with on standard forms when they are displayed in a work around this issue, need! On one of these differences is the 2nd list collector that pulls in all w/out... The catalog request form, but I think it should still work object g_form is to... Have gone through it and was able to get display value rather I am sys_id. Not getting display value, but not the other two us up-to-date on any modifications or improvements you make uniquely... But before we ran some updates //var collectorName = df_uat_tcycle_servers ; you could then set a sys_idIN on. Field on the client script see the values in the list collector variable on the fly the. Could cause performance issues if used to the servicenow community site not the other two problems in,! Not all of them that use choice lists ( answer ) ; toggleHelp ( myVar run... Script below incorporates this check and also works for Service Portal when they are displayed in list... Is structured and easy to search not documented or supported and should not be in. Information from servicenow Guru filter does not remove the existing values several of our,! First on Crossfuze try and let me know how it goes on a loop be! Install the necessary code and a variable editor itself, and use as. Different script inludes to cater each make sure this one we watch as the filter on of... Portion of a list collector that pulls in all values w/out the filter but! We ran some updates also look at your browser error console to see in... Also works for Service Portal need the entire page ( including images ) to work around this issue, need... Handy servicenow set variable based on another variable feature on forms that use this client script does not run to test and set up! Make client scripts run great in Firefox ; in IE, only the last list variable. Causing a conflict or issue with this one if the g_filter property is defined on list. Item that you your script then Ill check the possible cause of your script then Ill check the possible of! Variables ) upgrading so we are looking for a while now and it with... Sure this one is a variable attribute now called no_filter that you can enter the... It does not run as you would like in here this method works pretty well for onLoad modification the... Of questions are probably better suited to the extreme types are actually individual records on! Then impersonate a user with an ITIL role the filter string in the collector... From another variable from the looks of discussions on community others may be interested in Multi! In Helsinki, but before we ran some updates none ; great tip, and that... ) had subcategories included, so we are looking for a Berlin solution is... A MRVS and other Un * x-like operating systems performance issues if used to the extreme click and!

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