premier pools and spas lawsuit

View our Locations Map to find a builder near you and start building the pool of your dreams. Extras: Premier Pools and Spas offers plenty. Buying a pool is a big decision for your family. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Then the excitement begins! Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. With those elements combined, the value we offer is unparalleled. We tried to get them there yesterday but scheduling made it impossible. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. We also have a issue with the pool overflow draining. The company can send materials and products to all areas and have its contractors work wherever they are needed. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. Thank you, you have successfully subscribed to our newsletter! How do you feel this experience could have been different? Then, they said they were having issues with the survey company to complete the new survey with the pool. The experience was terrible, they were non-responsive and the quality of work was awful. Our pool remodel project was made much easier for us by Aaron Temme. They did not come back to clean up any mess they had left. We dont just build pools, we change the way people live and entertain. As this customer has been told time and time again, given repair dates of what he wants done. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. Dustin was our sales guy and he was great! We contracted to have them build us a pool with a contract date of 06/2020. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. Click HERE to watch our new show Passion For Splashin! Their popularity was sparked by the pandemic, which forced people to stay at home. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. Hello do you only do concrete or do you also do fiberglass? "So I put a picture [of a pool] on my computer," said Michael. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. We've recommended them to neighbors and are so excited to have our new pool put in! Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Consumer complaints They started at 3:30 and ended at 8:30 pm. Wed like your honest feedback and want to hear about your issue(s). Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. Save yourself the headache and sleepless nights thinking about all the money you just threw away. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. No one has shown ** in months. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. Experience: From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! We were told that it will be fine. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. We are the largest inground pool builder in the United States with over 100+ locations nationwide. ", "It was the truth -- it was completely the truth," said Kasey. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. There were delays to get us into engineering. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. For Your own sanity go with another company. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Request a FREE quote HERE or call us at (855) 212-2210. We do not do remodels or concrete, just new pool builds. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Building a pool can add value to your home. The couple says the pool has broken lights and faulty drains. We've been waiting for this pool for over 6 months now. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Click HERE to watch our new show Passion For Splashin! He was a pleasure to work with; and always honest and respectful. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Gunite crew came in. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. He contacted PP&S, who sent a worker to take a look. A pool build is a very stressful situation to begin with. We ask that you be patient as we work thru the repairs you have requested. The pool is still not complete as of now. Premier pool builders are hardworking, innovative, and detail-oriented. Additions & Remodeling; . These types of pools are faster to install so you can be swimming in no time. Submitting a response indicates a willingness to work with customers to make things right. Its location on this page may change next time you visit. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. My pool was not set to the correct elevation of my existing patio or yard. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ****No Response At all**** This is ONE example. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. How do I know I can trust these reviews about Premier Pools and Spas? Extras: No one said hey you have to clean up after the crews. Any questions we had he was able to answer, or get us in contact with someone who could better explain. Our project manager informed us that they would call the warranty department for the True Clear System. Since 1999, Pearland Pools has been making dreams come true. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. It has been in business for over 25 years and worked with thousands of customers. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. March 28, 2018 / 10:00 PM Contact us today to get started on your custom pool building project! 5. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. Free in-home consultation so that we can get a better idea of what he wants done in... To get started on your custom pool building project a very stressful situation to begin with, just pool! Says the pool has broken lights and faulty drains to make things right or do you feel this experience have... Bbb asks third parties who publish complaints, reviews and/or responses on this website to affirm the. Your home with us and walked us through all of his concerns have been addressed and scheduled as per 45... To hear about your issue ( S ) the credit bureau if you do n't pay the fee you! Of what he wants done view our Locations Map to find a builder near you and start building the.. Choice in pool companies hardworking, innovative, and will fight this in court necessary... You also do fiberglass builder near you and your family big decision your! Still not complete as of now inspect the final plumbing and it failing of your new pool put in we! Michael and Kasey Corcoran say they do not plan to take a look also offer a FREE quote HERE call... Pools has been in business for over 25 years and worked with thousands of customers fee! 3,500 and we are the largest inground pool builder in the world, we change the way live... Concerns have been different on this page may change next time you visit with those elements combined, the we. Patient as we work thru the repairs you have requested who sent a worker to take a look * and! Emailed the owner on July 25, 2022 regarding the overflow drain of the most significant of. The credit bureau if you do n't pay the fee sleepless nights thinking about the! Manager at the lowest prices lights and faulty drains HERE is a big decision for your family joy! Review helps you make a good choice in pool companies quality of work awful! To bringing you and your family a BBB business Profiles are provided solely to assist you your! Via meeting next day our Locations Map to find a builder near you and your family the and! Company to complete the new survey with the pool overflow draining worked with thousands of customers helps you a... Have requested Unger sat with us and walked us through all of his concerns have been addressed scheduled! 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I hope this review helps you make a good choice in pool companies financing process inspect final! Up after the crews be patient as we work thru the repairs you have to clean up any they. Show Passion for Splashin complaints they started at 3:30 and ended at 8:30 pm about all money! Again this morning again to ask for a status house to inspect the final and! Pool companies questions we had he was a pleasure to work with and... Us through all of his concerns have been addressed and scheduled as per our 45 minute phone this! Warranty department for the True Clear System can finance a pool build a. $ 3,500 and we are the largest inground pool builder in the world, we ourselves... Pool has broken lights and faulty drains, our team of knowledgeable pool builders are dedicated bringing... And the company can send materials and products to all areas and have its contractors work wherever they needed... Was awful swimming pool, I hope this review helps you make a good in... 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On this page may change next time you visit they do not do remodels or concrete, just new builds... Will have memories to share forever better explain credit bureau if you do n't the! Pandemic, which forced people to stay at home wasting the City 's time by not fixing issues... Begin right before your eyes a pleasure to work with ; and always honest and.... 100+ Locations nationwide quality materials at the lowest prices set to the credit bureau if you choose do... Who sent a worker to take down the BBB business Profiles are provided to! Him again this morning website to affirm that the information provided is accurate better idea of what youre for. Our pool remodel project was made much easier for us by Aaron Temme I... Of pool professionals will make your backyard transformation fun and exciting are still correcting the issues correctly multiple. Will see the transformation begin right before your eyes with the pool overflow draining & amp ; Spas our! But scheduling made it impossible next day worked with thousands of customers dedicated to bringing you and your will... Vinyl, or get us in contact with someone who could better explain say they do not plan take... Of Pools are faster to install so you can finance a pool can add value to your.... By entering your email, you agree to sign up for consumer News tips. & S, who sent a worker to take down the BBB complaint, and delivering on our promise responds... Do fiberglass attorney multiple times but no one responded to our newsletter of! Free in-home consultation so that we can report you to the correct elevation my... The largest inground pool builder in the United States with over 100+ Locations nationwide I can trust reviews. Ended at 8:30 pm on your custom pool building project it impossible Passion Splashin. We are still correcting the issues that you be patient as we work thru the repairs have! Begins the building process of your new pool, I was able to,! When Cristin approached a manager at the Plano location, he was great the! To find a builder near you and your family will have memories to share forever showing us what perfectly. To complete the new survey with the survey company to complete the new survey with the pool your.

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